UGA Parking Services recently celebrated a staff award at the annual International Parking Institute Conference and Expo.
Wendy Glenn, a senior parking services monitor in the South Campus parking deck, received the institute’s Staff Member of the Year Award. The award is presented each year to a deserving parking industry member who exemplifies professionalism and outstanding customer service and who goes above and beyond the duties in his or her job description.
According to her nominators, Glenn does an ordinary job extraordinarily well. In her role in the South Campus parking deck, she has an exceptional and positive impact on customer service and boosts the professional reputation of the parking industry by her standards of conduct and her delightful interaction with visitors to UGA, according to Don Walter, manager of Parking Services.
“What impresses me most about Wendy is that she is consistently excellent,” Walter said. “She never has a bad day or a bad hour, or at least the customers would never know it based on their interaction with her.”
What sets Glenn apart is her superb performance in her additional duty as the co-leader of the Integrated Program Team, a special projects team that supports the Parking Services management’s strategic plan, he said. Glenn also is involved in Parking Services’ special events and is a member of the Finance and Administration Recognition Committee.
In addition to the International Parking Institute award, Glenn is the 2014 Parking Association of Georgia’s Staff Member of the Year. This award is given to the parking employee who has most contributed to the citizens of Georgia in the last year.
“I work hard every day to reflect well on Parking Services and the university,” Glenn said. “These awards point back to the hard work that we do here. I’m just a member of the team.”