treatment for physical illnesses and injuries, University System of Georgia health insurance plans also include mental health/counseling coverage.
USG health plans provide customer service lines and 24-hour phone access to nurses, who can assist and make recommendations based on information provided by callers.
These details are located on the Human Resources Web site in the “Health Insurance” section (www.hr.uga.edu/benefits/bensumm/health_summ.html):
If you have individual or family coverage under the UGA health plans, you may use the following toll-free phone numbers to request assistance:
Indemnity health plan:
• Blue Cross Blue Shield: 1-800-424-8950
• MedCall for 24/7 emergency referral and medical information from a registered nurse: 1-800-785-0006
PPO plan:
• Magellan: 1-800-631-9943 (24/7)
• MedCall for 24/7 emergency referral and medical information from a registered nurse: 1-800-785-0006
HMO plan:
• Blue Cross Blue Shield of Georgia Behavioral Health: 1-800-292-2879 (Monday through Friday, 7 a.m.-7 p.m. Eastern Standard Time)
• Blue Choice On-call (24/7 nurse line): 1-888-724-2583
High Deductible plan:
• Blue Cross Blue Shield: 1-800-292-2879 (weekdays, 7 a.m.-7 p.m. Eastern Standard Time)
• Blue Choice On-call (24/7 nurse line): 1-888-724-2583
Questions about your benefits choices can be directed to employee benefits at benefits@uga.edu or (706) 542-2222.
