A Washington Post article about a rising trend in customer narcissism and entitlement quoted W. Keith Campbell, associate professor of psychology.
“You have people screaming at customer representatives at airports because it’s snowing out—as if they’re entitled to have a sunny day,” said Campbell, who specializes in the study of narcissism. “That’s where it gets out of hand. With entitlement, the issue is, yeah, there are certain times where we’re entitled and other times we’re not. The problem is when we have that meter wrong.”